Portuguese IT/Customer Support – Athens (paid relocation)

You will be working in customer service.for brands like Netflix, Audi, or Microsoft depending on demands! Your job is to help the customers who are in need of your assistance or handle a case that requires your solutions. Therefore, it is important that you are a problem-solving individual with a positive attitude!

Your daily work will include tasks like these:

• Provide the highest level of support to our customers via phone and email on a range of issues
• Give accurate information by using the proper procedures (you will receive training)
• Answer customers' questions in a friendly and professional way
• Create a fantastic customer experience that people value
• Be responsible for following the direction of the management and providing feedback

Your qualifications

• You speak and write Portuguese at a native level and you are fluent in English (B2).
• Experience in customer support is a plus but not a must.
• You have a basic understanding and level of computer handling skills.
• You have a desire to learn and advance, and be a curious investigator and problem solver. Excellent analytical and problem-solving skills.
• Strong communication skills via phone, attentive listening, and superior writing skills. 

• Work from modern offices in the vibrant city of Athens, surrounded by a dynamic and international team
• Get 2 extra salaries per year (total of 14 salaries)
• Performance bonuses
• Good development opportunities within the company (supervisor, quality analyst, CSR2, trainer)
• Relocation package (flight, airport pickup, and accomodation)
• Health insurance
• Real estate agent on our account to help you find an apartment
• Assistance in opening a Greek bank account, tax paperwork