Portuguese Tourism Advisor - Majorel Lisbon

Jumpstart your career with Majorel Portugal!

Majorel is a leading customer experience multinational with over 82,000 professionals in 45 countries all over the globe, our #OneTeam designs and delivers flexible solutions in 70 different languages that make a difference to the customers of many of the world's most respected brands.

Creativity, excellence, and respect are the values that guide our work. 

Responsibilities:

* Responding promptly to customer inquiries.

* Communicating with customers through various channels.

* Acknowledging and resolving customer complaints.

* Knowing our products inside and out so that you can answer questions.

* Processing orders, forms, applications, and requests.

* Keeping records of customer interactions, transactions, comments, and complaints.

* Communicating and coordinating with colleagues as necessary.

* Providing feedback on the efficiency of the customer service process.

What we are looking for:

* Native or Proficient Portuguese and fluent English (minimum level C1)

* Excellent communication skills, empathy and team spirit

* Previous experience in Customer Service is a plus

* Attention to detail - understand that it is the small details that can make the biggest difference.

* Prove you can work and make decisions with minimal supervision

* Feel passionate about customer experience

* Hybrid working model

* Competitive salary and benefits conditions.

* Career development plan with internal opportunities.

* Employee recognition based on seniority.

* Wellbeing programs and benefits as an Employee Assistance Program with psychological, legal, financial/fiscal, and psychosocial support and a Sports Club with several sports types with outdoor, indoor and online classes.

* Partnerships/discounts.

* Engagement initiatives and year-round events and fun competitions.

* Excellent reputation as responsible employer.

* Modern work environment at an attractive location in Lisbon center with excellent public transport connections.

* An international environment engaging people from different nationalities and cultures.