Receptionist

• Registers guests and assigns rooms, accommodates special requests whenever possible.

• Thoroughly understands and adheres to proper credit, checks cashing, and cash-handling policies and procedures.

• Understands room status and room status tracking.

• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.

• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

• Possesses a working knowledge of reservation department, takes same day reservation and future reservation when necessary. Knows cancellation procedures.

• Uses proper telephone etiquette

• Reports any unusual occurrences or requests to Supervisor or designated Manager.

• Post charges to guests’ accounts.

• Transfer guests’ balances to other accounts as required.

• Handle cash, travelers, cheque, credit cards and direct billing requested properly.

• Responsible of keeping and releasing guests passports.

• Implements & control the policies and regulation related to staff Health & Safety, Grooming, Service & Hygiene.

• Performs any other duties as assigned to her/him by management.

• Assist other departments, as necessary