Remote Customer Care Agent with Croatian and Serbian

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

The candidate:

• Has excellent command of spoken and written Croatian and Serbian (level C1);
• Has an excellent command of spoken and written English (at least B2);
• Experience in a contact center or customer-facing role is beneficial, but not mandatory;
• Identify, research, and resolve product issues and queries concerning part/product replacement and execute the solution in line with local procedures;
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied;
• Proactively provide support and assistance to colleagues and work together as a team;
• Can adapt quickly to changes in products, process, and technology;
• Has a proven track record of excellent attendance and time-keeping.