Senior Back-Office Operations Manager DACH (German Speaker)

Barcelona,
Spain

Mandatory
Optional
Mother tongue
image
DESCRIPTION
Are you detail-oriented with a passion for administrative processes in the insurance world? Do you enjoy working in a structured environment with international exposure?
Join our client's operations team in beautiful Barcelona as a Back Office Specialist for the German-Austrian Market!

Your responsibilities and impact as a Back Office Specialist will be:
  • Receiving registration files and uploading them into internal systems
  • Updating the insured database with accuracy and speed
  • Managing customer communications (e.g., welcome packs, automated letters)
  • Overseeing payment collections and settlements with insurance partners
  • Analyzing reports and helping ensure business monitoring processes run smoothly
  • Supporting internal teams such as the Call Center and Cancellations department
  • Liaising with service providers and offering process support
  • Handling cancellation requests and ensuring proper system updates
REQUIREMENTS
Skills, qualifications, and interests you need to succeed in this role:
  • A native/bilingual level of German and a good command of English or Spanish
  • A background in administrative work, ideally 2–3 years in an office or insurance/financial setting
  • Bachelor's degree in business administration, economics or similar, or higher degree in administration or similar.
  • Proficiency in Microsoft Excel (pivot tables, vlookup, if-error functions, conditional formatting, etc.)
  • Strong organizational skills, attention to detail, and analytical thinking
  • Comfortable working both independently and as part of a team
  • A proactive, solution-oriented mindset with a knack for improving workflows
  • Willingness to live in or relocate to Barcelona
  • Valid Spanish work permit (required)
OFFER
What’s in it for you?
  • Permanent position after an initial trial period
  • Salary range from 25.000
  • Hybrid work model: 3 days remote, 2 in-office
  • 28 vacation days/year (25 working days + 3 special leave days)
  • German public holiday calendar
  • Flexible Fridays: Reduced working hours
  • Private health insurance
  • Meal/transport card with tax benefits
  • Exclusive brand discounts
  • Gym discounts (DIR Barcelona)
  • Dynamic, diverse and inclusive environment

Living in Barcelona:
  • Work in a multicultural, international setting
  • Enjoy Mediterranean weather, beaches, and mountains
  • Indulge in a vibrant food and culture scene
  • Live in one of Europe’s top startup and innovation hubs

Ready to bring your skills into the heart of a growing international company? Apply now and take the next step in your back-office career!
SKILLS
Excel Knowledge
Pivot Table
Problem-Solving
Administration
Office Management
Customer Service
Customer Handling
administration handling
german jobs in barcelona
Relocation Package
Back Office
Dach

ARE YOU THE PERFECT CANDIDATE?