Spanish AND Portuguese speaking Service Desk Agent

For our office in Budapest, Hungary we are looking for Service Desk Support Agents for our current client.

Job details:

• Job location: Budapest, Hungary, 9th District, Mill Park office building
• Role type: permanent
• Full time employment, 40 hours/week
• Hybrid work (1-2x day on-site work monthly)

 Job responsibilities

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
• Keep the user informed, own and follow-up ongoing cases
• Maintaining and improving customer satisfaction level

• Advanced or native in Spanish and Portuguese language and you have upper-intermediate English language skills.
• Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but not a must
• (we provide you 2-weeks foundation IT training as part of the Onboarding process).
• A university graduate - fresh graduates are welcome!
• You have willing-to-learn attitude & customer-focus mindset.
• Excellent communication skills – both written and spoken
• Flexible, multitasking, dynamic personality, team player attitude
• You have logical thinking, good problem-solving skills.
• Service window the team needs to cover: Monday-Friday 8AM-2AM

• Competitive salary and Cafeteria benefits
• Annual bonus system
• Language course reimbursement
• Free medical services
• All You can Move Sportpass
• Accident/risk insurance
• Family friendly company
• Relocation package available