Sports Brand Customer Support Agent - Polish

Join a team dedicated to providing exceptional support for a wide range of sports products. As a Customer Support Specialist, you will:

• Assist customers via phone and chat, addressing inquiries and resolving issues efficiently.
• Provide accurate, detailed information and maintain comprehensive case notes.
• Focus on exceeding customer expectations and delivering satisfaction.
• Collaborate with a performance-driven team to meet individual and group targets.

This role offers a hybrid working model for candidates based in Sofia and a work-from-home option for those outside the city.

We’re looking for candidates who are:

• Fluent in Polish (B2) and possess a strong English (B2) proficiency.
• Excellent communicators with a passion for customer service.
• Skilled in typing, PC operations, and analytical problem-solving.
• Detail-oriented and capable of working under performance metrics.
• 2-week onboarding with tests
• Customer-service oriented and focused on team success.

Schedule: 40 hours per week, full-time.

Breaks: 1-hour lunch (plus two 15-minute breaks).

Work Environment: Hybrid (if based in Sofia) or fully remote (work from home within Bulgaria).

Salary:

• Hybrid: 3400 BGN gross.
• Work from home: 3500 BGN gross.

Bonuses & Allowances:

• KPI-based performance bonuses.
• Transportation/internet allowance: 50 BGN net/month.
• Night shift payments as per company policy.
• Life event bonuses (marriage, birth, adoption, graduation): 500 BGN net.

Relocation assistance, including:

• Up to 490 BGN travel refund (after six months).
• Two weeks in a city center hotel (breakfast included).
• Advance salary option of 1056 BGN, repaid over three months.

Career Development

• Permanent contract (6-month probation period).
• Growth opportunities include roles like Senior Agent (with salary increase), Quality Evaluator, Team Leader, or Trainer.

Engaging Activities:

• Team-building events, recognition initiatives, monthly fruit days, breakfasts, and kids’ days in the office.
• Free massages and other wellness activities.

Health & Fitness:

• Sport card (co-financed by the company).
• Comprehensive medical and dental plan (fully covered by the employer).
• Life insurance.

Discounts: Access to exclusive offers on various goods and services.

Closing

Whether you're starting your career or looking for the next step, this is your opportunity to grow in a role that values collaboration and customer satisfaction. Apply today and become part of our team!