Support Representative with Spanish

Ready to join a global company where your language skills truly make an impact?

At Astrea Recruitment, we’ve been connecting talented professionals with leading international companies for 19 years. With offices in Bulgaria and Serbia, we believe in creating exciting career opportunities that help people grow and succeed.

For one of our clients — a worldwide leader in customer experience solutions, partnering with some of the most recognized global brands — we are looking for a Sportswear Customer Support Representative with Spanish to join their team in Sofia.

If you enjoy communicating with people, solving problems, and working in a dynamic international environment, this could be the perfect opportunity for you.

As part of the customer support team for a leading global sportswear brand, you will help customers enjoy a smooth and positive shopping experience across multiple communication channels.

Provide excellent customer support via phone, email, and chat;

Assist customers with orders, deliveries, returns, product information, and after-sales inquiries;

Identify customer needs and offer fast, friendly, and effective solutions;

Maintain accurate records of customer interactions in internal systems;

Ensure high-quality service by following company standards and procedures;

Work closely with internal teams to improve customer satisfaction and service quality.

Fluency in Spanish (B2 level);

Good command of English (B1–B2);

Previous experience in customer support, retail, e-commerce, or a similar role is a plus;

Strong communication and interpersonal skills with a customer-oriented mindset;

Ability to manage multiple communication channels efficiently;

Good computer literacy and adaptability to new systems and tools;

Positive attitude, problem-solving skills, and attention to detail.

Monthly performance bonus after the 3rd month;

Fully paid training program;

Additional health insurance coverage;

Food vouchers;

Partial Multisport card support;

Transport allowance;

 Friendly, supportive, and international team environment;

8-hour rotating shifts with 2 days off weekly.

Ready to Start Your Next Adventure?

If this opportunity sounds like the right fit for you, we’d love to hear from you!

Please send us your CV in English and include the reference number SM_ in your application.

Only shortlisted candidates will be contacted.

All applications are handled with strict confidentiality in accordance with the Commission for the Protection of Personal Data (Astrea Recruitment, License No. 1809).