Support Specialist for Tech Company with Danish in Lisbon

Lisbon,
Portugal

Mandatory
Optional
Proficiency
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DESCRIPTION
As a Support Specialist, you will provide support to customer’s online orders, throughout the whole journey (eg. delivery management, shipping investigations, returns, payment transactions, refunds, inbound/outbound calls and order information review, business related requests).Apply!

What you'll do
  • You will be responsible for interacting with customers, Carriers/Couriers, financial institutions, other CSR’s, and other internal departments;
  • You will be required to quickly and effectively recognize and analyze complex problems and escalate to the dedicated team, if necessary, with the help of the Knowledge Base;
  • You will handle sensitive and classified information throughout the day, requiring special attention to maintain the project’s values and compliance standards.

REQUIREMENTS
  • Fluency in English (minimum C1);
  • Strong communication skills, empathy, customer focused and maintain a professional attitude;
  • Ability to work in a sensitive and classified information environment;
  • Team spirit and ability to work in a challenging changing environment;
  • Excellent telephone/email manner, interpersonal and communication skills;
  • Highly motivated and organized;
  • Ability to use discretion and work on own initiative (with minimum supervision);
  • Very good accuracy and attention to detail;
  • As this job is direct relation to order volume schedule flexibility is required;
  • Experience in SAP and Back-Office work is an advantage; otherwise, we can help with that.
OFFER
  • Work location: Lisbon – one of the best and sunniest places to live in Europe;
  • Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments);
  • One flight per year to your home country (within Europe);
  • Health insurance from day one in the company;
  • Ongoing certification and training opportunities;
  • Meritocratic environment;
  • Employees empowerment and value;
  • Refer a Friend Program with attractive incentives;
  • Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.
SKILLS
Support Specialist
Tech Company
online orders
Support clients
Relocate Package
Job In Portugal

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