DESCRIPTION
As a Customer Support Representative, you will interact with customers and assist them with their inquiries. You would be representing the company, thus you must possess a vibrant and responsible character, as well as the capacity to work in shifts.
Your Responsibilities
- Effectively communicating with customers in their designated language.
- A high emphasis on quality, with particular attention to detail and accuracy.
- Providing an outstanding client experience and resolving issues on first contact.
- Resolve product and service issues by clarifying customer complaints, determining the origin of issues, identifying and explaining the best course of action, and following up to assure resolution.
- Responding to client inquiries via chat and Email in a timely and professional way.
- Escalating requests where needed.
- Thoroughly investigating player concerns.
- Promoting a “Safer Gaming” philosophy.
- Staying UpToDate on rules, processes, and licencing needs.
- Contributing to collective effort by achieving necessary results.
- Go above and beyond when engaging customers.
- Taking part in the Onboarding Programs.
REQUIREMENTS
- English fluency and native level of Swedish
- Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training
- Strong communication/public relations along with active listening skills required
- Customer orientation and the ability to adapt and respond to diverse sorts of characters
- Proficiency working on computers and touch typing are required.
- Ability to perform under pressure
- Accountability and conscientiousness
OFFER
What's in it for YOU?
You'll be joining an excellent work environment where you're valued and rewarded. Enjoy an attractive salary package complemented by a monthly incentive bonus and monetary vouchers on birthdays and other special occasions. Take advantage of a fully equipped kitchen and a vibrant in-house entertaining space. You’ll also have the option to enrol in the company's medical insurance and pension plans. On top of that, enjoy exciting company activities such as monthly lunches, corporate gatherings, team competitions, an intercompany football team, and more. Most importantly, you'll have the opportunity to grow professionally within one of the world's largest iGaming organisations.
Relocation Perks:
- Flights, transportation, and free accommodation for 2 weeks
- Monthly rent allowance
- Medical insurance
- We will help you with all practical matters such as finding suitable housing to get you a great start in Cyprus!
What it's like to work at the company:
They believe that people come first, and their "family-oriented" global culture is what drives them. They care about their employees and make certain that they have access to the most relevant and helpful tools and benefits.
Benefits of living and working in Cyprus:
- Fantastic Cypriot weather - 350 days of sunshine a year
- Advantageous tax rates - 0% income tax up to € 19,000 / year
- EU member state - Direct flights from the majority of EU cities
- English is widely spoken
- Plenty of fresh air with low pollution levels
- Peaceful society with low crime rates
- Stunning beaches and natural scenery and incredible history
- Large expat community
SKILLS
Good Communication Skills - Written And Oral
A Team Player
Problem-Solving
ARE YOU THE PERFECT CANDIDATE?
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