Tech Solutions Specialist with Dutch (Kraków, Poland)

At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital. You will be a part of a multilingual client facing team in Kraków, Poland. You can expect five-star training, a chance to realize your career goals, and a range of benefits. Be Cognizant!

Responsibilities:

·      Communicate with advertisers and internal sales and services teams via phone, email, chat and video conferencing as needed,

·      Perform and verify the implementation of web-based products with customers,

·      Give guidance, support, and train customers on how to use the products - Employ strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed,

·      Deliver high quality service to your customers, exceeding client expectations and quality scoring measures.

·      Dutch language at least C1 level, very good English (language of the communication in the company),

·      Understanding CMS platforms at UI level (WordPress/Shopify/Wix/Joomla) or similar would-be a plus,

·      Moderate experience in maintenance of websites with associated knowledge of HTML, JavaScript would be a plus,

·      Technologically capable to quickly learn customer service software applications and process customer implementations that do not necessarily follow a standard template/process,

·      Strong communication, customer service, relationship management and support skills,

·      Online advertising or ad product experience.