About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp, you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.

Join us at Webhelp and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide. 

About the job role:

Our IT American brand is widely recognized as the “world’s best search engine”, because it is fast, accurate and easy to use. It is also a manufacturer of smart home products including thermostats, smoke detectors, and security systems including smart doorbells and smart locks.

As a Customer Advisor, you will:

• Respond to inbound customer requests, document relevant case information
• Ensure excellent customer satisfaction
• Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)
• Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
• Collaborate with other technicians to resolve or properly close help tickets
• Manage an individual ticket queue
• Responsible to follow the direction of management and provide feedback

We are looking for:

• Proficient Italian (C2)
• Fluency in English (B2)
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
• Demonstrate patience when communicating and solving issues
• Treat all data and personal information with the utmost confidentiality 
• Keep up with the latest IT and tech-related trends
• Proactive, self-motivated, and a great team player