Technical Advisor (L1) : German / First Level Support

Start: 15 th April or later:

Tasks

• Support the post-sales support activities including, but not limited to order processing, returns, exchanges, account management, installation, and software activation. 
• Support the software installation and deployment activities for license users across Microsoft Windows and Apple MAC operating systems
• Support the how to and technical questions from Customer for entire range of client products serviced in the queue.
• Resolve known Customer issues through the use of a knowledgebase, direct use of product and operating systems, product user guides, and other reference materials that may be available. •
• Functional understanding of different operating systems and platforms.

• Fluency in spoken and written: German B2 and English B2
• Strong communication, interpersonal and client relationship management skills 
• Accuracy, research skills and attention to detail 
• Good active listening • Ability to anticipate and solve problems; 
• Teamwork skills 
• PC skills 
• Customer service skills