Technical Support Agent - Dutch (Remote)

About Dexcom:

Dexcom empowers people to take control of diabetes through innovative continuous glucose monitoring (CGM) systems. Headquartered in San Diego, California, Dexcom has emerged as a leader of diabetes care technology.

We invite you to become a part of a fast growing, purpose driven team in our newly established business centre in Vilnius or work remotely from: Romania.

As a Technical Support Representative at Dexcom, you will be interacting with patients, parents, caretakers for people affected by diabetes that use Dexcom products. 

About the Role:

• Interacting with Dexcom patients in both languages (English and Dutch) via online and offline channels, mainly incoming calls, while documenting diligently each individual case.
• Providing technical support and clear instructions to Dexcom patients who are using any part of the Dexcom CGM system.
• Building relationships with Dexcom patients by guiding and educating them on the recommended usage of Dexcom products.
• Improving personal competencies and efficiency by tracking personal achievements and statistics via measurable KPIs.
• Being able to keep up with fast paced (quickly changing) environment.
• Participating in additional projects and tasks that will aid professional growth.

Requirements:

• Fluent in both English and Dutch.
• Customer focus and empathy, ability to listen and assist patient with their inquiries.
• Strong verbal and written communication skills,E- tech savvy, empathetic, team player.
• Experience in Operations/Customer Support would be considered as advantage.

• Opportunity to work in global, innovative, fast-growing company with 8,000+ awesome colleagues.
• Flexible and remote work - we can hire in: Romania and Lithuania.
• Excellent training and development opportunities within a multinational company.
• Competitive salary and additional bonuses.