DESCRIPTION
At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!
For one of our clients – а company specializing in customer experience technology that
delivers outsourced sales, support, and business process services to large businesses, we are
looking for – Travel Support Agent with German.
Responsibilities:
*Deliver exceptional support to hotel guests by handling incoming calls in German with
confidence and care;
*Assist customers with bookings, reservations, and a wide range of travel-related inquiries;
*Turn challenging situations into positive experiences by resolving concerns with
professionalism and empathy;
*Provide detailed and engaging information about hotels, resorts, and vacation destinations;
*Accurately document all customer interactions to ensure seamless service;
*Collaborate with internal teams to quickly and effectively resolve customer needs.
Qualifications:
*Fluency in German and English, with excellent communication skills;
*Previous customer service experience is a plus, but not essential—we value motivation and attitude;
*Strong problem-solving skills and the ability to stay calm in dynamic situations;
*Flexibility to work shifts, including weekends;
*Great organizational skills with attention to detail;
*A positive, friendly, and customer-focused mindset with a passion for helping others.
Our client offers:
*Full-time position, 39 hours a week from Monday to Sunday 8AM to 10PM, with alternating weekend;
*Competitive salary with additional role and language complements, as well as performance-
based incentives;
*One-time signing bonus for external candidates and recurring loyalty bonuses every three months;
*22 business days of annual leave, with compensation for working on Spanish public
holidays, following national labor laws;
*Permanent employment contract in an established company;
*Fully paid training from day one.
If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number IA_).
Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).
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