Danish/Finnish/Norwegian/Swedish Customer Care Agent - Porto

Are you passionate about making a meaningful impact on customers' lives? We are seeking dedicated individuals to provide exceptional support in the smartphone market. If you are empathetic, a great communicator, and speak either Danis, Finnish, Norwegian or Swedish, we want to hear from you! Your primary responsibility will be to provide assistance to smartphone users and related electronics, through inbound calls, chat, and email. You will play a crucial role in:

- Identifying needs;

- Clarifying doubts or questions related to the electronic devices;

- Handling complaints and resolving issues;

- Performing back-office tasks as needed; 

- Advanced level of at least one Scandinavian language (C1 minimum);

- A good knowledge of English;

- Experience in contact center (preferable);

- Ability to make decisions and solve problems;

- Ability to manage stress and resilience;

- Ability to work effectively in a team;

- Excellent communication and interpersonal skills;

- Empathetic and patient-focused attitude.

- Rotating shifts of 8 hours a day, 40 hours a week with 2 days-off

- Monday to Friday mostly (work on weekends and night shifts will happen on occasion)

- Total monthly salary of 1790€ + food allowance of 6.41€/day

- Other bonuses related do performance and attendance

- On-site paid training for 10 days

- Relocation package according to needs

- Job conducted at the office, at least for a few months, with the possibility of working remote in the future

- Direct contract with the client