Turkish speaking Customer Advisor

Location: Lisbon - Anjos

Role: Turkish Customer Advisor

Salary:  14-16K basic plus language bonus plus benefits

Contract: 12m

Hours of work: 40 hrs p/week, rotational

Recently we have seen an increasing trend of streaming companies and websites taking viewers from classical TV into new services and devices. Are you ready to join this exciting journey with the best-loved video streaming website in the world? If so, then get in touch to discuss this exciting new role in Lisbon. This sea-side city of Portugal has lots to offer from the beautiful old parts to new and modern architecture. If you like the sun and the sea then this city is right for you!

As a Customer Support Advisor you will be part of a multilingual team, where you will provide outstanding multi-channel support via phone, email and live chat to users of this new pilot service. This is an exciting new scheme and you will be there to guide your customers through different options and troubleshoot any technical issues they experience.

The successful candidate has:

• Fluency in Turkish and a good command of English
• Previous experience in a customer service role
• Eagerness to learn and attention to details
• Flexible attitude and can easily adapt in a changing environment
• Strong analytical, problem solving and technical troubleshooting skills

Selection process can be done remotely via online video conferencing. A relocation bonus is offered for those successful candidates that relocate to Lisbon from outside Portugal. Besides this, there will be a relocation team available to provide assistance with finding temporary/permanent accommodation. Further benefits include training and development, career opportunities, monthly language bonus, free tea/coffee and water and working in exciting new international office in Lisbon.