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Dutch speaking Customer Service Advisor

Athens , Greece

Webhelp

Mandatory:

English Advanced

Dutch Proficiency

Company

Webhelp

Employment type

Full time

Experience

Entry level

DESCRIPTION

Why join us

Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Webhelp Greece and use your communications skills in Dutch.

No two days will be the same as you’ll provide valuable and memorable experiences to a wide range of customers for some of the world’s best brands.

What you’ll be doing:

Manage inbound calls, emails, or live chats
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team targets and call-handling quotas
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies

REQUIREMENTS

Requirements:

Proven customer support experience or experience as a client service representative
Fluent in Dutch
Good level of English
Strong focus on customer needs and understanding of how customers can behave
Strong communication, problem-solving and active listening skills
Strong written skills
Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment
Sense of ownership and pride in your performance and its impact on the company’s success

Job offers with languages in Europe

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