We’re an international software development and digital solutions company driven by 1,300 talented professionals across Cyprus, Poland and Portugal.

Here, everything moves at rocket speed: driving innovation, pioneering projects, and fast-tracking careers.

Together, we turn ideas into action—let’s get started!

We're looking for a Czech/Slovak VIP Customer Support Agent to handle inquiries from our high-value players and ensure a premium service experience — especially during night shifts, five days a week with rotating weekends.

Your Shift

Working Hours: between 8am and 2am - 5 days out of 7, including 2 weekends per month

Work setup: this role is Warsaw-based, relocation support provided after remote start

Responsibilities:

• Handle VIP customer inquiries via chat, email, or phone
• Maintain personal, long-term relationships with VIPs
• Collaborate with the VIP team for smooth service delivery
• Ensure compliance with company and regulatory standards
• Work between 8 am and 2 am; 5 days out of 7, including 2 weekends per month

• Fluent in Czech/Slovak and English, both written and spoken
• Proactive with strong customer service or sales skills
• Great communication and problem-solving abilities
• Detail-oriented and customer-focused
• Experience in iGaming or VIP support is a plus

• Competitive salary and monthly KPIs Bonus
• Working in a dynamic International company
• Ability of career and professional growth within the company
• Social benefits and team buildings
• Sunny, spacious office