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88 job offers found
English speaking jobs
88 job offers found
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DESCRIPTION
The WFM - Real Time Analyst (m/f/d) monitors and analyzes live operational performance, ensuring adherence to set schedules and swiftly adjusting strategies based on real-time data. They generate reports, document findings, and engage in root cause analysis to tackle performance issues. Additionally to that the role ensures operational alignment with organizational goals.
Your responsibilities:
- Scheduling system maintenance: Real-Time Monitoring: Monitor billable hour projections throughout the day and alert management promptly about any risks. Documentation and Analysis: Keep detailed records and perform thorough analysis to inform future strategies and decisions.
- Intraday Reporting and Action Coordination: Central Communications: Ensure timely communication to relevant teams and stakeholders. Intra-Day Coordination: Evaluate and implement ad hoc events, and training plans for the current week in alignment with clients requirements. Shrinkage, Adherence, and Attendance Reports: Ensure the timely delivery and analysis of these reports for performance evaluation.
- Improvement and Support: Continuous Improvement: Focus on ongoing optimization and efficiency in operations. Proactive Planning and Strategy: Develop strategies for improving operations based on trends and identified areas for enhancement.
REQUIREMENTS
- Experience: At least 6 months of experience in a call center and/or 1 year specifically in workforce management
- Language Skills: Excellent oral and written communication skills, especially in English (min. C1)
- Work related skills: Familiarity with workforce management processes, including staffing projections, scheduling and metrics monitoring is preferred. Above-average knowledge of Google Suite applications (Sheets, Slides) and MS Office applications (Word, Excel). Understanding of local country labor laws and regulations related to workforce management and scheduling is preferred. Ability to showcase innovation, good judgement, and problem-solving skills when making decisions related to scheduling and resource allocation.
OFFER
- Competitive Salary: Earn 1,600 EUR gross.
- Health Coverage: Private health insurance after 3 months of probation period.
- Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.
- Modern Workspace: Work in a great office in Riga, featuring modern workspaces
- Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.
- Team Spirit: Participate in social gatherings, sports events, team-building activities and receive a bonus for referring new employees.
- Career Development & Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.
- Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.
SKILLS
Google Suite
Ms Office Suite
Latvian Labour law
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