English speaking jobs in Lithuania

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team

Welcome to Dexcom Lithuania, the heart of Dexcom’s operations in Europe and home to our Global Business Services (GBS) Centre. From our modern, spacious office in central Vilnius, which opened in 2020, we support patients across Europe, the Middle East, and Africa, including their families, medical professionals, and health insurance partners. With a team of over 400 employees representing more than 45 nationalities, we are the largest Dexcom affiliate in Europe and continue to grow.

At Dexcom Lithuania, we are continuously elevating our operations, leveraging new technology and fostering innovation across departments and borders, collaborating with colleagues in more than 20 countries to drive Dexcom’s strategic growth. Join us in our mission to empower individuals to take control of their health as part of a dynamic, innovative MedTech company.

As a Customer Service Representative (with Bulgarian language) at Dexcom, you will become an expert in our innovative continuous glucose monitoring (CGM) technology. Our products measure glucose levels in real-time via a sensor, delivering accurate readings directly to smart devices. After comprehensive onboarding and training, you will help create a high-quality experience for each patient assisting with e-commerce platform and product order related inquiries, as well as post purchase support.

Where you come in:

• You will be answering incoming calls, placing outbound calls, and responding to emails and social media requests in a timely manner as well as clearly documenting all correspondence in our internal systems.
• You will provide guidance to Dexcom Patients and Partners with regard to product offerings and e-commerce platform usage.
• You will be troubleshooting and seeking solutions to problems related to questions and concerns received from Dexcom Patients and Partners.
• You will support various business lines based on the needs and available resources in line with the company's strategic priorities; in addition, you will be performing other duties as required by the department.

What makes you successful:

• You are fluent in English and Bulgarian languages
• You have strong verbal and written communication skills and excellent phone manner
• You are customer-oriented and empathic, you have the ability to listen and to assist patients with their inquiries
• Your excellent problem-solving skills will be used in working independently as well as in cooperation with other teams
• You have strong ability to collaborate and drive results
• You can interpret reports, read and follow through documentation such as procedure manuals, operating instructions, and safety rules
• You have working knowledge of Microsoft Word, Excel, Outlook and Teams
• Your previous experience in Operations or Customer Support area is a plus
• We are team players and collaboration is a key: at Dexcom, we support other teams based on workload and resources, so your tasks and responsibilities might vary occasionally. Don’t worry, we’ll provide all the training you need!