Location: Dublin 

Working mode: on-site   

Working hours: 8:30-5:30pm Irish time

Who we are? 

Cognizant has been a tremendous success story globally over the last 20+ years. It is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top-performing and fastest-growing companies in the world. 

About the role: 

As a Content Moderator, you will be part of a rapidly growing multilingual team. You will work alongside other internal teams, for a leading online multinational company, to respond to requests and assist in the success of this project. 

Requirements: 

• Fluency in English and German min. C1,
• General country-specific knowledge for the country you will support, 
• Eligibility to work in Ireland, 
• Excellent verbal and written communication skills, 
• Ability to work effectively in a dynamic and fast-paced environment, 
• Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard. 

Main Responsibilities: 

• Engage with businesses, predominantly via outbound phone calls, to verify their information and update client platforms as appropriate, 
• Process and raise required requests/transactions and make sound decisions related to customer requirements, 
• Follow all compliance and security measures relating to client data, 
• Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets, 
• Adhere to process norms and structure. 

We offer: 

• Performance-based bonus scheme 
• Permanent contract 
• Rewards scheme 
• Private Medical Insurance 
• Competitive maternity benefits of 12 weeks of paid Leave 
• Life assurance 
• Access to learning curriculums aligned to your skillset and preferences  

Please take the time to read our Privacy Notice to ensure you are fully informed how your personal information proceeds in connection with your application. 

https://www.cognizant.com/us/en/privacy-notice