Do you want to work in customer support for a leading e-commerce platform while living in Portugal? Our client is looking for Dutch-speaking professionals to join a remote customer service team supporting one of the largest online marketplaces in the Netherlands.

Join an international team delivering high-quality support via phone and email, assisting customers with their online shopping experience. Enjoy flexible remote work within Portugal while building your career in a fast-growing e-commerce environment.

Our client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.

Provide customer support via phone and email

Assist customers with orders, deliveries, payments, and returns

Troubleshoot issues related to online purchases

Act as a point of contact for external sellers

Provide information about digital products

Escalate and reroute complex issues to relevant departments

Ensure a friendly and professional customer experience

Fluent in Dutch and English (C1 level)

Strong communication and problem-solving skills

Customer-oriented mindset

Ability to work independently in a remote environment

Comfortable handling multiple tasks and responsibilities

Team player with a proactive attitude

Salary of €1,434.82 gross/month (without accommodation)

Salary of €1,313.32 gross/month (with accommodation option)

Remote work within Portugal

Full-time contract (40 hours per week)

Rotational shifts from Monday to Sunday, 07:00–23:00

International and multicultural work environment

Career development opportunities

Full training provided