Regarding your field of responsibilities:

As a Customer Advisor, you'll apply your skills to resolve emerging issues with precision and efficiency. You'll uphold excellent standards and share your passion for technology with both customers and colleagues. Given the dynamic nature of this role, you'll have the opportunity to develop your IT skills and advance your international career at your own pace.

Dutch-language inbound customer support via phone, chat, and email

Responding to customer inquiries and documenting relevant case information

Ensuring excellent customer satisfaction

Assisting with pre-sales, general inquiries, and technical support issues

Appropriately addressing customer escalations and accurately documenting the process

Collaborating with other technicians to resolve or properly close tickets

Maintaining the internal ticketing system in English

As a representative of the company, you will uphold the company's values and contribute to maintaining a positive brand reputation

Why work in Portugal?

Portugal offers great shopping, fantastic food, a lively nightlife, and an amazing cultural heritage. It enjoys a warm climate for most of the year. This is one of the many reasons why the stunning country has become one of the most popular destinations for Europeans and has a growing expat community.

Multilingual Jobs Worldwide

Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 6,500 candidates secure their dream jobs.

Native-level Dutch language skills (C2, some projects may accept B2) + English fluent

Experience in customer/technical support is an advantage

Patience to communicate and solve issues

Handle all data and personal information with the utmost confidentiality

Proactive, self-motivated, and a great team player

Work in the office in Lisbon or Porto (HYBRID)

Competitive salary

Option for long-term accommodation

Private health insurance 

Growing opportunities and possibilities for an international career

Benefit from our modern amenities, numerous discounts at local businesses, company celebrations, events, and much more!