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Qa jobs abroad

9 job offers found

Qa jobs abroad

9 job offers found

Customer Support QA (French, German, Spanish Portuguese)

Mandatory
French
German
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DESCRIPTION

Customer Support Quality Analyst/SME 
KEY ROLES:

  • Review, assess, and report compliance on process / procedure requirements.
  • Assess quality issues, conduct root cause analysis, recommend insights, develops improvement plans, and collaborates with operations team to improve quality performance
  • Conducts calibration with client counterparts and operating teams to ensure quality measure is aligned and understood.
  • Works with Quality Manager on change management process, tools enhancements, and work flow amendments.
  • Provide expertise and insight into complex areas of process workflows
  • Act as subject matter expert on Tier 1 workflow policies and procedures
  • Bring innovation ideas and help create work process standardization
  • May create new solutions, leveraging and, where needed, adapting existing methods and procedures.
REQUIREMENTS

SKILLS EXPECTATION

  • Quality Assurance – Advanced
  • Communication Skills – Intermediate
  • Reporting and Analytics – Intermediate
  • Issue Management – Intermediate
  • Training and Performance Support - Beginner
  • Fluency in English
  • Minimum C1 in French, German, Spanish or Portuguese
SKILLS
Reporting and analytics
Training and Performance Support
Quality Assurance

Top companies hiring:

Games Workshop
TP Portugal
Foundever Portugal
Costa Crociere S.p.A.
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