At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients - a technology provider focused on customer experience, offering outsourced sales, help, and operational solutions to large organizations, we are looking for – Reservation Support Specialist with German and English.

Responsibilities:

• Provide excellent customer service via phone and email in accordance with company standards;
• Handle reservation inquiries and assist guests with booking processes;
• Offer accurate information about properties, amenities, and travel options;
• Resolve customer issues efficiently to ensure a positive experience for both guests and hosts;
• Maintain a high level of professionalism and empathy in all interactions;
• Strive to meet or exceed customer satisfaction and performance targets.

Qualifications:

• Fluency in German (C1) and good command of English (B2);
• Strong communication and interpersonal skills;
• Proficiency in MS Office and ability to learn new systems quickly;
• Detail-oriented with strong problem-solving and multitasking abilities;
• Customer-focused mindset with a passion for delivering high-quality service;
• Self-motivated, adaptable, and eager to develop professionally.

Our client offers:

• Career development opportunities;
• Benefits package (Multisport card, private medical care);
• Work from a modern office;
• A great atmosphere within a supportive team;
• Relocation package, attendance and performance bonuses.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).