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Airline Reservations jobs abroad
34 job offers found
Airline Reservations jobs abroad
34 job offers found
AirFrance Airlines – German Reservations | Czech Republic
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DESCRIPTION
Join an international team in Prague as a Customer Care Representative and help travelers with their flight and baggage inquiries.
- Answer calls and manage claims related to baggage issues and flight disruptions.
- Guide passengers through delayed/lost baggage processes or flight compensation claims.
- Analyze customer cases and decide on appropriate compensation or resolution.
- Handle all back-office procedures and record information using CRM tools (Salesforce, Oscar, BagStory, etc.).
- Deliver empathetic, professional, and efficient service via calls and digital channels.
REQUIREMENTS
- You speak German and English
- You’re a great communicator with a strong customer-oriented mindset.
- You’re ready to work in rotating shifts, including some weekends.
- Previous experience in customer support is a plus, but not mandatory.
OFFER
- Salary: €1.725 gross/month + up to €280 bonus
- Possibility to work from home (minimum of 2 shifts per month in the office).
- Work from abroad up to 40 days/year (according to internal policy).
- Paid training and free development programs.
- Travel fund: Up to 12,000 CZK/year to spend on plane tickets for you or your loved ones.
- Leisure fund: Up to 6,000 CZK/year for sports, wellness, or language courses.
- Monthly financial support for parents returning early to work (up to child's 3rd birthday).
- Meal tickets worth 160 CZK/workday (55% covered by the company).
- 23 days of vacation per year.
- Discounted air tickets after 12 months of employment.
- 90% of our team leaders are promoted internally – we invest in your growth.
- Permanent contract and a supportive team culture.
- Private medical assistance via uLékaře.cz for you and your family.
- Discounts at local shops in the Florentinum building.
- Fun company events, team activities, and cultural projects.
- Choose your relocation support: 25,000 CZK gross paid in parts with your first 3 salaries or 12,500 CZK gross + 14 days of accommodation or 1 month of company-paid accommodation
SKILLS
Customer Support
Customer Service
Good Communication Skills - Written And Oral
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