AirFrance Airlines – German Reservations | Czech Republic

Czech Republic

Mandatory
Optional
Advanced
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DESCRIPTION
Join an international team in Prague as a Customer Care Representative and help travelers with their flight and baggage inquiries.
  • Answer calls and manage claims related to baggage issues and flight disruptions.
  • Guide passengers through delayed/lost baggage processes or flight compensation claims.
  • Analyze customer cases and decide on appropriate compensation or resolution.
  • Handle all back-office procedures and record information using CRM tools (Salesforce, Oscar, BagStory, etc.).
  • Deliver empathetic, professional, and efficient service via calls and digital channels.
REQUIREMENTS
  • You speak German and English
  • You’re a great communicator with a strong customer-oriented mindset.
  • You’re ready to work in rotating shifts, including some weekends.
  • Previous experience in customer support is a plus, but not mandatory.

OFFER
  • Salary: €1.725 gross/month + up to €280 bonus
  • Possibility to work from home (minimum of 2 shifts per month in the office).
  • Work from abroad up to 40 days/year (according to internal policy).
  • Paid training and free development programs.
  • Travel fund: Up to 12,000 CZK/year to spend on plane tickets for you or your loved ones.
  • Leisure fund: Up to 6,000 CZK/year for sports, wellness, or language courses.
  • Monthly financial support for parents returning early to work (up to child's 3rd birthday).
  • Meal tickets worth 160 CZK/workday (55% covered by the company).
  • 23 days of vacation per year.
  • Discounted air tickets after 12 months of employment.
  • 90% of our team leaders are promoted internally – we invest in your growth.
  • Permanent contract and a supportive team culture.
  • Private medical assistance via uLékaře.cz for you and your family.
  • Discounts at local shops in the Florentinum building.
  • Fun company events, team activities, and cultural projects.
  • Choose your relocation support: 25,000 CZK gross paid in parts with your first 3 salaries or 12,500 CZK gross + 14 days of accommodation or 1 month of company-paid accommodation
SKILLS
Customer Support
Customer Service
Good Communication Skills - Written And Oral

ARE YOU THE PERFECT CANDIDATE?
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