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Customer Service Agent (Swedish) - VALENCIA

Valencia , Spain

Newco Communications

Mandatory:

English Proficiency

Swedish Mother tongue

Company

Newco Communications

Employment type

Full time

Experience

Entry level

DESCRIPTION

Do you have strong communication skills (Swedish + English), and would you like to work in an international environment, providing B2B assistance in your native language? Then this is your chance. Our client is the European leader in the payments industry, and we are looking for enthusiasts to strengthen the Nordic Customer Service team in sunny Valencia!

As a Customer Service Agent, your responsibilities include:

Providing solutions for technical and administrational questions by phone, e-mail and chat (B2B)
Assisting customers with installations and new settings of their terminals
Troubleshooting reported issues
Maintaining a good customer relationship

REQUIREMENTS

What we are looking for:

Strong communication/social skills
Positive attitude towards changes
Service-minded and able to handle conflicts in a constructive manner
Team player
Strong listening skills
A solution-oriented approach without losing eye for detail
Ability to solve things independently and take ownership of your work
Motivation to contribute to our customer satisfaction and business success

What you need:

Excellent level of English (written and spoken)
Native level of Swedish (written and spoken)
Tech-savvy: the ability to work with different IT systems and programs
Flexibility with regard to working hours (including evening and weekend shifts)
Customer Service / Tech support experience is a plus, but not a must

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