Job offers with languages in Europe
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German speaking Customer Support Representative to Barcelona open_in_new
explore Barcelona , Spain
DESCRIPTION
We are looking for a German-speaking Customer Support Agents to work in sunny Barcelona!
Our clients belong to the top 500 business companies in the sectors IT, telecommunications, ecommerce, automotive, and financial services.
We are a multicultural company collaborating with employees from over 29 different nationalities.
We offer a great work environment, modern offices, a dynamic and young approach, with true career opportunities.
Responsibilities
- Take incoming user requests B2C (via telephone/email, log call details onto case management systems and provide response and resolution within SLA to customer)
- Solve requests/incidents that require a higher level of technical knowledge
- Support technical enquires and manage incidents of the client’s product, car electrical chargers.
- Progress / close service requests to a satisfactory conclusion on call management system
- Proactively update customers with status and resolution progress
- Monitor / progress all open queries in queue
- Escalate potential service issues to appropriate level
- Ensure contractual SLA is maintained
- Respond to any reasonable task posed by the assigned manager
- Achieve an excellent customer satisfaction level
REQUIREMENTS
Your Profile
- Have a proficient or bilingual level of German and advanced level of English
- Possess excellent customer care skills, knowledge and awareness
- Have adequate professional experience
- Are able to implement and manage changes in processes
- Are responsible and possess independent work habit
- Have good communication and team skills, flexibility and stress resistance
- Follow the security rules of the company.
