Salary: 2100 - 2600 EUR Gross

Languages:  Italian (C1) + English  (C1)

Location: Lisbon, Portugal

Shifts: Day/Late (Full-time, 40h/week)

At Astrea Recruitment, we've been connecting top talent with global leaders for 18 years!  Join a renowned customer experience technology company and be part of an international team handling financial protection claims with accuracy, empathy, and professionalism.

What You’ll Do:

Communicate with customers via calls, messages & chats (including urgent cases)

Investigate & resolve claims related to property protection & liability

 Assess financial claims, fraud investigations & dispute resolutions

 Provide feedback on policy improvements & risk assessments

Maintain accurate records and ensure data security

What We’re Looking For:

1-3 years of experience in insurance claims, fraud investigations, or dispute resolution

Strong analytical & problem-solving skills

 Excellent communication & empathy for handling complex cases

Tech-savvy & adaptable to new digital platforms

 What’s in It for You?

Salary: 2100 - 2600 EUR Gross + performance & language bonuses

One-time signing bonus & loyalty bonuses every 3 months

Meal allowance + holiday & Christmas bonuses (monthly or lump sum)

22 days of paid leave + extra pay for working on Portuguese public holidays

Relocation support: assistance with accommodation, travel reimbursement & financial aid for the first months

 Fully paid training from day one!

Medical & dental insurance after 6 months

Unfixed-term contract after a 30-day probation period

Ready to elevate your career? Send us your CV in English and mention reference number SM_.