DESCRIPTION
We are looking for a dynamic and experienced project manager to join our growing team. In this role, you will be able to work with a multi-cultural team of experts in the BPO industry. This position is all about having great communication skills, being great at resolving and implementing new ideas in a timely matter to ensure performance and productivity are exceeding the expected goal.
With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOS on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.
Within your role, you will:
· Responsible of planning, organizing, implementing, continuously improving and efficiently coordinating all the activities of assigned projects.
· Coordinates the client communication process and takes part in escalating and resolving issues
· Regularly checks the usefulness and effectiveness of the rules, procedures, established workflows, defined processes
· Work closely in the recruitment process for new employees in crucial roles within the company or externally
· Work closely with our client’s management team on providing and receiving feedback and direction towards performance.
· Able to resolve escalated scenarios coming from our client
· Track emerging trends in outsourcing and client’s industry to ensure process improvement
· Must be comfortable addressing C-suite executives as well as coordinating operations managers
REQUIREMENTS
What will make you successful for the role:
· Fluent in English, both written & spoken
· Min. 5 years of operational management experience in total, at least 3 years management background in BPO sector (client management experience preferred)
- Experience in managing large teams of 300+
- Excellent problem-solving and critical thinking skills
- Solid knowledge of industry standards and practices
- Strong leadership and negotiation skills
- Strong analytical skills, understanding complex reporting and data transformations from multiple sources.
- Knowledge of continuous improvement methodology, such as Lean Six Sigma or Kaizen preferably.
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