Relocation package

Included

Company

TP Greece

Employment type

Full time

Experience

Entry level

DESCRIPTION

Give people the power to build community and become a member of our strong Customer Experts team for an Instant Messaging platform in Athens!

We are looking for talents with great Arabic & English skills who will join us in our state-of-the-art working environment in TP in Greece.

You will be working in a team supporting users of a cross-platform centralized instant messaging (IM) and voice-over-IP (VoIP) service that allows users to send text & voice messages, make voice & video calls, and share content.

We invite you to be part of a strong team that helps to build a better online user experience.

Teleperformance Greece connects customers with the world’s top brands for more than 30 years. With a team of more than 12,000 employees from 109+ nationalities, we proudly represent the leading global businesses.

Note: This position is not a remote/work-from-home position. Our teams are based in our state-of-the-art offices in Athens, Greece (Moschato and Piraeus).

What you will do:

Handle tickets, following support procedures and policies.
Communicate with customers via chat & e-mail, following support procedures and policies.
Follow specified workflows for incident identification, escalation, resolution and closure.
Track and follow cases to ensure they closed in an efficient and timely manner.
Apply a content policy to digital content and execute handling procedures with consistency.
Work towards reaching targets as set out by client statement of work as well as internal targets.
Ensure high quality and safe experiences for both people and businesses.
Follow company and client procedures and guidelines.

REQUIREMENTS

What we expect from you:

Superior verbal and written skills in Arabic
Very good English knowledge
Ability to understand the main ideas of complex text on both concrete and abstract topics
Ability to fluently interact without strain for either party.
Experience working with direct consumers, in B2C environment; B2B is a distinct advantage
High attention to details and follow through
An effective team player who is able to also work independently
Proven ability to deal with problems and solve them effectively
Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
You need to be an EU citizen / EU passport holder, or alternatively you need to have a Greek residence permit (providing access to work) or a corresponding digital blue paper.

OFFER

What we offer:

Complete relocation support (flight ticket, pick-up & drop – both at no cost to you) for eligible candidates
Competitive monthly salary + 2 extra salaries per year
Refer-A-Friend: Bring a friend and get up to €3,500 as a referral bonus (depending on the language)
Health care benefits and numerous other discounts
Full training by certified instructors
Professional growth & development opportunities
Special events as well as community & social responsibility initiatives
Free online Greek language courses
State of the art premises, providing a great working environment with relaxing break areas
Work for a Great Place to Work-Certified Company that fosters diversity