DESCRIPTION
What you will do
Technical Dealer Support (TDS) is the first line support department for our markets and dealers globally. With a strong focus on technical enquiries, remote diagnostics and connected services, we ensure that our customers are offered a premium service and are helped in time. Using the latest technologies, we guarantee the improvement of internal processes and stay up to date with our service deliveries. We nurture intrapreneurship and personal development, offering plenty of opportunities to grow within the organization.
This is us, your new colleagues
We support dealers and customers worldwide with technical and diagnostic solutions for Volvo Trucks, Renault Trucks, Volvo Bus and Volvo Penta. Our passion for Volvo and its customers is what drives us to work together in an inspiring and thriving environment to find solutions but also to ensure quality and performance.
Do you just love to
- You work in a team finding technical and diagnostic solutions for internal and external customers,
- Your main activity is to assist Volvo Truck and Bus dealers.
- You are in contact with different stakeholders like dealers, designers and product engineers.
- You will work with different applications and have access to technical documentation to provide solutions.
- You handle the information from the international markets in such manner that repeated questions and problems from customers can be avoided and quality can be improved.
REQUIREMENTS
Are you the one?
- You have a technical background (automotive engineering) or, by experience, you have built up a broad technical knowledge.
- You have an analytic approach, problem-solving mindset and can interpret technical documentation.
- You understand how software applications work and can connect the dots when needed.
- You have experience working with computers and quickly adapt to new technologyYou have hands-on experience with Python and are familiar with digitalization and automation tools. We are embracing a digitalization and automation journey, so your skills will help us shape the future of our support.
- You have good collaboration and communication skills.
- You have a natural feel for continuous learning and personal involvement
- You are fluent in English, and at least two other European languages.
- You are willing to work on shifts.
OFFER
Ready for the next move?
- We offer a solid package of compensation and benefits, plus you will enjoy:
- The opportunity to work in global and dynamic organization with highly skilled colleagues.
- A working environment that truly believes in customer success, trust, passion, performance and change.
- Regular opportunities for training and education to develop yourself continuously.
- 1 day of teleworking per week and 10 days of teleworking from abroad per year.
- Meal voucher & a company restaurant.
- Commuting allowance.
SKILLS
ARE YOU THE PERFECT CANDIDATE?
Be one of the first to apply
