Automotive Technical Support Engineer - Penta Team

Introduction

Technical Dealer Support (TDS) is the first line support department for our markets and dealers globally. With a strong focus on technical enquiries, remote diagnostics and connected services, we ensure that our customers are offered a premium service and are helped in time. Using the latest technologies, we guarantee the improvement of internal processes and stay up-to-date with our service deliveries. We nurture intrapreneurship and personal development, offering plenty opportunities to grow within the organization.

This is us, your new colleagues

Wouldn't you love to be part of a multi-cultural team that shares the same passion? We are in close contact to our customers and are dedicated to give them our best support. Part of our dedication and success comes from the way we work together as a team. Team spirit, fun and engagement define us, it's the engine to our daily operations. Care to be part of this? Read on! 

We support dealers and customers worldwide with technical, diagnostic and connectivity solutions for Volvo Trucks, Renault Trucks, Volvo Bus and Volvo Penta. Our passion for Volvo and its customers is what drives us to work together in an inspiring and thriving environment to find solutions but also to ensure quality and performance.

Do you just love to

• You are part of the Volvo Penta Team where you support our dealer network on parts, diagnostics and connectivity solutions to ensure that the Penta end customers can fully enjoy their boat or industrial equipment. 
• You work in a team finding technical and diagnostic solutions for internal and external customers, 
• Your main activity is to assist dealers in your language area.
• You’re in contact with different stakeholders like dealers, designers and product engineers
• You will work with different applications and have access to technical documentation in order to provide solutions,
• You handle the information from the international markets in such manner that repeated questions and problems from customers can be avoided and quality can be improved

Are you the one

• You have a technical background by education or by experience and interest you have built up a broad technical knowledge
• You have an analytic approach, problem solving mindset and are able to interpret technical documentation.
• You have the ability to understand how software applications work and have the capability to connect the dots when needed
• You have a great interest in automotive technologies and connected services
• You possess excellent troubleshooting skills and the ability to picture the problem via remote discussions.
• You have good collaboration, communication and facilitation skills
• You have a natural feel for continuous learning and personal involvement
• You are fluent in English. Any additional other European language is an asset
• After an intensive training program you are willing to work in a shift system

If interested apply! We are open to explore and discuss in dialogue with sending business job assignment possibilities to stimulate growth mindset across team, business area/units.

A perfect match?

• The opportunity to work in global and dynamic organization with highly skilled colleagues
• A working environment that truly believes in customer success, trust, passion, performance and change
• Regular opportunities for training and education to develop yourself continuously 
• Extra days off, a company restaurant, initiatives concerning health and well-being
• A competitive payment based on your experience & competences that will develop depending on your input and performance

Let's do this!

Would you love to be part of a fast-paced environment, where automotive technologies and connectivity are constantly changing and improving? Do you go all-in when it comes to a good challenge, an exciting working environment and passionate people? There's no reason to doubt. Apply now!