BPO - Operations Supervisor

Conectys is one of the fastest growing BPOs on the market, with over 3000 employees across 7 sites, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more.

Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

Within your role, you will:

• · Manage daily correction of deviations in terms of schedule change, unplanned absence and ensures appropriate work assignment to reach performance;
• · Implement account operational frames, capacity planning and operating hours as agreed with Project Manager;
• · Disseminate process related information to the team and ensure team members are compliant with both Conectys and Client processes and policies;
• · Collaborate with stakeholders and supports departments to ensure compliance with company policies and legal requirements at team level;
• · Plan own activities as well as those of the coordinated staff with responsibility, adaptability, and receptivity by taking into consideration the individual needs of their staff, depending on the assigned responsibilities and the general action plan;
• · Regularly monitor the progress achieved towards the proposed objectives and writes regular reports to clients and hierarchical superiors in compliance with the data provided in the contracts and in accordance with Conectys standards and objectives.

What will make you successful for the role:

• · Fluent in English (both written & spoken);
• · Bachelor’s degree;
• · Min. 2 years of experience in the same role or similar;
• · Strong leadership, communication, and negotiation skills;
• · Proficiency with Microsoft Office applications, especially in Excel;
• · Experience in feedback delivery, training, and development of training materials.

Our Offer:

• · Competitive salary package (Base salary + Performance Bonus + Meal Allowance);
• · Great work/life balance;
• · Hybrid work Policy;
• · Multi-cultural and Teamwork environment;
• · Benefits package (Private Medical Insurance, Gym & Fitness Protocol, Benefits Discount Platform).

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability or background.