Job Title: Call Centre Senior Team Lead
Reporting to: Client Implementation Manager
Location: Portugal (remote)
Employment Type: Full-Time
Overview of the role:
Our client is seeking a Call Centre Senior Team Lead to join their team. In this role you will work closely with the Client Implementation Manager HR, and Recruitment teams to ensure all staff quotas and KPI’s are met and adhered to. The primary focus will be on continuous improvement, conducting analyses, and implementing corrective actions.