Claims Officer - Finnish

Allianz is the home for those who dare – a supportive place where you can take the

initiative to grow and to actively strengthen our global leadership position.

We are ONE of the 4 Global Service Delivery Centers that Allianz Partners has around

the word and we deliver back office and front office assistance and claims

management services for customers or Allianz entities based in: Germany, Austria,

Switzerland, Ireland, Italy, Romania or for Global Contracts.

We CARE about us as a team the same We CARE about our customers;

We DARE to have fun the same we DARE to look for solutions or improvement; We

CARE about nature, children, about the world the same we CARE about our own

development.

KEY RESPONSABILITIES:

• Perform front office and back office activities (inbound and outbound calls);

• Claims Management (opening claims, analyzing information, follow up with all

stakeholders for additional information-clarification up to task completion);

• Conduct examination and assessment of claims (online platform available for

checking policy details);

• Communicate compensation decisions to clients;

• Payment Processing as per guidelines;

• Keep constant contact with HQ;

• Claims data maintenance in specific insurance IT Systems;

• Reporting activities, data controlling and reconciliations;

• Ensuring the other directives such as compliance, antitrust law, economics

sanctions or anti-fraud

Key Requirements :

• Advanced Finnish level -minimum C1

• Advanced English level -minimum C1

• Experience in Service Industry - Insurance is a plus

• Other Scandinavian language capabilities might be an advantage

• Excellent interpersonal and communications skills

• Customer centricity

• Attention to details

• Proven track record of working and achieving targets

• Ability to handle and analyze large amounts of information

• Proactive attitude, team spirit

• Good MS Office skills

The benefits we offer, besides our great way of living at work, are:

Foundation:

Internal

• Monthly Budget on Benefit Plaform

• Subscription to private medical services provider

• Gift tickets for Easter and Christmas

Health and Well-being:

• Additional vacation days based on seniority in AZP

• Corporate seminars

You grow:

• Local and International Career opportunities

• 4 different Volunteering Teams you can be part of

• Wide training curricula

• All you can read with LinkedIn Learning & Bookster

Attractive compensation package:

• Fixed salary compensation + performance bonus

As a Claims Officer with Finnish, you will have the opportunity to work in a dynamic

environment where your language skills will be highly valued. You will play a crucial role

in ensuring that our Finnish-speaking clients receive top-notch service and support

throughout the claims process.

We offer competitive compensation and benefits packages, as well as opportunities for

professional growth and development within the company.

If you are a dedicated individual with a passion for customer service and a strong

command of the Finnish language, we would love to hear from you