DESCRIPTION
• Maintain a positive, empathetic and professional attitude towards
customers;
• Respond promptly to customer inquiries;
• Communicate with customers by calls, tickets, emails or messages;
• Know the product/service well;
• Process customer requests and complains;
• Track, document and retrieve information in call tracking database;
• Increase customer loyalty by delivering a seamless experience.
REQUIREMENTS
• Have a proficient or bilingual level of Korean, and entermediate level of English;
• Have call center experience;
• Are living in or willing to relocate to Portugal;
• Have flexibitity in terms of shifts;
• Have effective communication skills and customer care skills – ability to
listen and understand the customers needs;
• Have strong computer navigation skills (you don’t need to be a pc nerd,
don’t worry);
• Have good disposition to work in a customer service environment.
OFFER
• An attractive local salary package;
• Paid training;
• Relocation package for 2 months;
• Full-time employment contract;
• Vacation and Christmas bonuses – we want to say thank you on the
happiest seasons of the year;
• Career path;
• Monthly performance bonuses.
SKILLS
Good Communication Skills - Written And Oral
Problem-Solving
Pacience
ARE YOU THE PERFECT CANDIDATE?
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