Credit Control Analyst- Polish Speaking

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.

In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and,

guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?

Join our Customer Team and advance your career as a

Credit Control Analyst- Polish Speaking

Customer teams are dealing with sales support processes, account management, order taking, invoicing, cash collection, pricing, service request management and supply chain management activities.

In this role You will:

• Effective cash collection and monitoring of customers’ accounts consistent with BP’s credit standard & policies and preparing collection reports
• Supervise credit and fraud violations and inform / involve all relevant partners within their DOA
• Dealing with customers’ accounts and keeping these fully reconciled (including relationship with Accenture)
• Enforce the Team’s regular Key Performance Indicators (such as working conditions and performance)
• Deal promptly with customer disputes / issues in order to secure payments and follow the escalation-concern path
• Maintain and develop working relationship with Cross-functions (incl: Sales, Customer Service team etc)
• Be able to identify key, strategic or high risk business customers and issues and take actions together with the relevant partners
• Use all communication channels to resolve issues and perform daily tasks (e.g.: call customers not only send emails)
• Participate in Continuous Improvement efforts; initiate and raise „quick wins” where these are relevant
• Review and make decisions based on customers’ blocked orders
• Compliance with all relevant Credit Management related and QMS/EMS policies

What You will need to be successful:

• Proficiency in English and Polish language
• Previous credit control / cash collection or customer service experience (2+ years)
• Ability to take care of complex situations while maintaining the right balance of customer and business focus
• Ability to produce consistently high quality information within tight deadlines
• Ability to work in ways that achieve and support outstanding performance
• Understanding financial and accounting information, both published and internal.
• Aware of the principles and standards on which accounts are based and able to apply this knowledge in the workplace