The IT Service Desk Analyst will provide first line technical support to users and will require an aptitude for working with applications / systems to undertake analysis, diagnosis and resolution of user’s technical issues, which may range from basic troubleshooting to more complicated technical issues. This role requires strong problem-solving skills, excellent communication abilities, and a customer-focused approach to deliver timely and effective IT support. There may also include a range of administration duties within this role.

1st to 2nd level support experience, either onsite or remote

Strong problem-solving, communication, and analytical skills

Knowledge of application support, IT service desk, or software development

Familiarity with SDLC, OS components, and database technologies

Hands-on experience with ITSM tools (e.g., HPSM, BMC Remedy, ServiceNow)

ITIL knowledge or certification is a plus

Certifications such as ITIL, MCSE, or similar (optional)

Self-motivated and customer-service focused personality

Ability to manage tasks independently in a team environment

Cafeteria checks

Private health insurance for the employee and their direct dependents 

Online training programs to make sure you can continue to learn develop and grow towards your career aspirations