Cruise Expert - German Speaker

Let's imagine a workplace where people are dynamic and multicultural. An environment consisting of different nationalities. This place is Costa Customer Hub, located in one of the skyscrapers in the beating heart of Barcelona, overlooking the Mediterranean sea. Are you ready to join us?

Who We Are

Costa Crociere is part of Carnival Corporation, the world's number one tour operator. It is the largest Italian travel group and Europe's number one cruise operator with 70 years of tradition.

Here we propose a positive, diverse, stimulating, and intercultural environment where respecting colleagues and guests, as well as the communities, is our first goal. We strongly believe in the power of communicating openly, always promoting transparency, and are committed to continuously developing ourselves by experimenting, cooperating, and including others, encouraging all of them to give their best and take responsibility.

As leaders in sustainable cruising, we continue to be committed to responsible innovation and we are accelerating on the path of a sustainable fleet. Costa has been strongly focused on the ecological transition of its business for years, introducing and testing new sustainable technologies and smart solutions. In addition to the use of LNG, which Costa pioneered, we are working towards achieving zero emissions over time.

We are looking for a CRUISE EXPERT (German Market) for our Customer Hub in Barcelona!

Your Responsibility:

• As a Cruise Expert you will convert leads into sales, by building a trusting relationship with customers.
• You will manage multichannel active interactions, to meet your productivity goals in line with Company's objectives.
• You will also be the first ambassador of Costa, promoting our Brand to create amazing holiday experiences for our Guests!

• A fluent level of German with exceptional grammar and spelling skills, both spoken and written
• High level of English or Spanish
• Solid Sales Background
• Previous customer-facing experience (B2B or B2C)
• Prior experience in multi-channel customer support
• Strong communication skills
• Achievement and goal-oriented
• Motivated and self-starter