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 Customer Advisor for an Insurance company - French Speaker

Mandatory:
DESCRIPTION

What you’ll be doing at Webhelp

As a French Speaker Customer advisor for an Insurance Company, you will: 

•      Receive telephone calls or chat from clients wishing to obtain various types of information concerning their insurance policy

• Depending on the case, the request will be processed via a transaction in our client policy administration system, and/or by the writing and sending of reply to letters/emails, information, contract documents, etc., to the insured.                                                              

•      Index & electronic archiving in our document management tool.                         

•      Policy changes requests, updating payment details                                                   

•      Cancel Requests and make a claim request  


REQUIREMENTS

We’ll be a great match if you:

•      Have a high level of French (written and oral) and fluent in English (B2)

•      Have previous customer experience is a plus

•      Have excellent verbal and writing skills coupled with a formal and diplomatic stance

•      Are proactive, self-motivated, and a great team player

•      Are non-EU residents, it is mandatory to have a valid work permit.


ARE YOU THE PERFECT CANDIDATE?
 Customer Advisor for an Insurance company - French Speaker