Customer Advisor for an Insurance company - French Speaker
DESCRIPTION
What you’ll be doing at Webhelp
As a French Speaker Customer advisor for an Insurance Company, you will:
• Receive telephone calls or chat from clients wishing to obtain various types of information concerning their insurance policy
• Depending on the case, the request will be processed via a transaction in our client policy administration system, and/or by the writing and sending of reply to letters/emails, information, contract documents, etc., to the insured.
• Index & electronic archiving in our document management tool.
• Policy changes requests, updating payment details
• Cancel Requests and make a claim request
REQUIREMENTS
We’ll be a great match if you:
• Have a high level of French (written and oral) and fluent in English (B2)
• Have previous customer experience is a plus
• Have excellent verbal and writing skills coupled with a formal and diplomatic stance
• Are proactive, self-motivated, and a great team player
• Are non-EU residents, it is mandatory to have a valid work permit.