Customer Advisor for an Insurance company - French Speaker

What you’ll be doing at Webhelp

As a French Speaker Customer advisor for an Insurance Company, you will: 

•      Receive telephone calls or chat from clients wishing to obtain various types of information concerning their insurance policy

• Depending on the case, the request will be processed via a transaction in our client policy administration system, and/or by the writing and sending of reply to letters/emails, information, contract documents, etc., to the insured.                                                              

•      Index & electronic archiving in our document management tool.                         

•      Policy changes requests, updating payment details                                                   

•      Cancel Requests and make a claim request  

We’ll be a great match if you:

•      Have a high level of French (written and oral) and fluent in English (B2)

•      Have previous customer experience is a plus

•      Have excellent verbal and writing skills coupled with a formal and diplomatic stance

•      Are proactive, self-motivated, and a great team player

•      Are non-EU residents, it is mandatory to have a valid work permit.

What we offer you:

•      Strong compensation package (14 monthly payments per year plus bonus)

•      Monthly meal allowance paid in voucher card (net)

•      Private Health Insurance (after 6 months)

•      Personal and career development programs and mentoring to develop skills

•      Possibility to participate in a growing multicultural Project

•      Flexible Schedule from Monday to Saturday

•      Work in a diverse environment with people from over 75 nationalities     

•      Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more!

•      We promote inter-company mobility to work at any of our sites around the world

•      Workplace : On site in Lisbon, Portugal