Customer Support Advisor – German Speaker

About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp, you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.

Join us at Webhelp and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.

What you’ll be doing at Webhelp

As a German-Speaking Customer Support Advisor, you will:

• Take incoming user requests (via telephone, email, chat...), log call details into case management systems, and provide response and resolution within SLA to customers
• Aim for the highest Customer Satisfaction Surveys scores, actively updating customers with status and resolution progress reports. Their happiness is our happiness
• Delivery of high-caliber Customer Service on post-sales requests (delivery, warranties, refunds.
• Inbound sales support and selling of products to increase revenue while ensuring the highest level of customer satisfaction.
• Achieve sales goals set up on a quarterly basis while providing an excellent customer experience.
• Logging and following up on orders or requests.
• Capturing all required data elements in CRM as required by clients, policies, and products.

We’ll be a great match if you: 

• Have a high level of German (written and oral) and fluent in English (B2)
• Excellent communication skills coupled with empathy and team spirit
• Adapt to unplanned situations in a methodical and organized way
• For non-EU residents, it is mandatory to have a valid work permit

If you feel you don’t check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it’s this one or a future role.