Customer Care Agent (German Speaker)

When thinking of a new destination in Europe for your next international professional adventure, Lisbon should be one of the options that first comes to mind. The excellent career opportunities, cultural activities, warm climate, and much more, make expat life in Portugal's beautiful capital so worth living. Take the chance and get a head start with an international experience in Lisbon!

Your responsibilities and impact as a Customer Care Agent in Lisbon will be:

• Being a mentor to consumers in different fields (there are several projects)
• Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail, or social media;
• Delivering calm and resourceful troubleshooting for customer queries regarding their shopping experience;
• Being in contact with other departments and redirecting related cases and issues to related departments.

Skills, qualifications, and interests you need to succeed in this role:

• Speaking a native level of German and at least a B2 level in English
• Knowing the value and impact that a good customer experience can create
• Being an attentive listener, comfortable and skillful at communicating with people
• Enjoying being energetic, innovative and working proactively at a fast pace
• Getting excited about intercultural communication and the expatriate lifestyle
• Already living in or willing to relocate to Lisbon for an international career and life experience.