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job offers of fujitsu at Europe Language Jobs

Customer Care Specialist - German Market

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DESCRIPTION

Our travel client scours the globe to discover exceptional accommodations. Booking with them is as easy as the touch of a button. Their handpicked selection, endorsed by a renowned travel authority, ensures that customers can reserve the most thrilling hotels worldwide.


They are dedicated to upholding a reputation for unparalleled customer service in the digital travel agency industry. As the front-line representative of their organisation, as a Travel Ambassador you will be committed to crafting extraordinary experiences for their clients.


Start Date: December 2023


Key Responsibilities

  • Converting new users into loyal customers, keeping existing customers coming back for more, quickly and confidently minimising damage (regardless of the source), while demonstrating resourcefulness and grit, and being able to predict and get ahead of conflicts.
  • Professionally manage queries via phone, email, live chat, and other channels, including hotel services, recommendations, technical support, and feedback.
  • Ensure timely, concise communication between clients and hotel partners.
  • Precisely input relevant data into the system.
  • Consistently surpass quantitative and qualitative performance targets.


REQUIREMENTS

Requirements

  • Proficient in German with strong language skills.
  • High proficiency in written and spoken English.
  • Exceptional communication abilities.
  • Genuine passion for exceptional customer service.
  • Accurate data entry skills.
  • Familiar with Microsoft Office and Windows.
  • Proficient in Google Workspace or similar cloud platforms.
  • Experience in multi-channel communication (e.g., Slack, email, phone)
  • Strong adherence to procedures.
  • Professional and proactive problem-solving.
  • Team player with independent work capability.
  • Adaptability to different systems, processes, and clients.
  • Preferred customer-facing experience in relevant industries.
  • Familiarity with at least one social media platform.
  • Demonstrates resilience in challenging customer interactions.


ARE YOU THE PERFECT CANDIDATE?
Customer Care Specialist - German Market