Customer Service Agent (Automotive) w/ Swedish

Are you ready to embark on a new adventure with Bosch Service Solutions, where you will join a dynamic team in a stable and inclusive environment with plenty of opportunities for career growth?

You will be part of Bosch Service Solutions new project kick-start in 2024 and play a key role in its launching in Barcelona.

New year, new beginnings, right? 

Main Responsibilities:

• Manage incoming contacts such as phone calls, emails, and letters from customers
• Assist customers by providing information about products, resolving client’s queries, and explaining company policies
• Assist customers through various digital channels, reaching out to them if necessary
• Collaborate with different departments to find appropriate solutions for escalated cases
• Manage interactions on social media platforms to ensure timely and helpful responses to inquiries or comments
• Become the best brand ambassador, and provide an outstanding service to clients

• Previous customer service experience is desirable but not essential
• Strong problem-solving skills and ability to handle customer queries with empathy
• Positive attitude and willingness to learn
• People Person – you enjoy working in a collaborative team environment
• Tech savvy and analytical

• Sky is the limit! Be part of a world-renowned brand with unlimited career opportunities 
• A full-time permanent contract with Bosch
• Relocation Package to Barcelona (national & international)
• Opportunity for hybrid working after 6 months
• Work abroad within the EU for up to 15 days per year
• Paid Referral program
• Free confidential psychological support
• Access to various Bosch employee discounts for well-known brands