Customer Service Agent - Bulgarian (Remote)

About Dexcom:

Dexcom empowers people to take control of diabetes through innovative continuous glucose monitoring (CGM) systems. Headquartered in San Diego, California, Dexcom has emerged as a leader of diabetes care technology.

We invite you to become a part of a fast growing, purpose driven team in our newly established business centre in Vilnius or work remotely from: Romania, Bulgaria, Latvia, or Estonia! 

As a Customer Support Representative, you will interact with patients, parents, caretakers for people who use Dexcom products. Your assistance and empathy will give the entire family a sense of comfort and the ability to move forward with their lives in a positive and productive way. Working in a dynamic environment with our dedicated team, you will ensure a high-quality experience for each patient by assisting to determine why the service, equipment, or feature is defective (inoperable) and help resolve issues related to the product. 

• Customer focus and empathy - you enjoy talking to customers, listening to their needs, and finding solutions to their queries.
• Strong verbal and written communication skills and excellent phone manner.
• Problem-solving skills by working independently and in collaboration with other teams.
• Fluent in English & Bulgarianlanguage.
• 1+ years of relevant customer/technical support experience.
• Ability to write reports, read and interpret documentation such as procedure manuals, operating instructions, and safety rules.
• Proven experience in supporting mobile apps, both iOS, and Android, as well as Cloud-based reporting systems.

We offer:

• Opportunity to work in global, innovative, fast-growing company with 7,000+ awesome colleagues.
• Flexible and remote work - we can hire in: Romania, Bulgaria, Estonia, Latvia and Lithuania.
• 5 additional vacation days ( If working from Lithuania)
• Health and Wellness programs.
• Access to the best-in-class training and development programmes.
• Team buildings and events.
• Competitive salary and additional bonuses.

Monthly base salary for this position is from 1,700 EUR gross.

*The final offer will depend on your qualifications, competencies, and professional experience.

Sounds like you? Apply!