Customer Service agent for Warner Bros. Discovery: Croatian

Prague,
Czech Republic

Mandatory
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DESCRIPTION
  • Answer phone calls, e-mails, live chats, and messages on social media from customers
  • Help customers with issues related to the service, troubleshoot on the customer's behalf and solve the customer's problems to the best of your ability
  • Work shifts: morning 8:00-16:45, afternoon 15:15-24:00, weekends and bank holidays for extra payments
  • Phone calls are inbound, no cold-calling
  • Work from home upon Agreement
REQUIREMENTS
  • Suitable for people without experience
  • Good computer skills and good knowledge of MS Office
  • Ability to quickly identify customers’ problem and needs
  • Ability to set priorities and manage daily responsibilities effectively
  • A client-oriented approach, patience, and strong communication skills
  • Team players with the ability to also work independently
  • Native Croatian and communicative level of English in both oral and written
OFFER
  • Possibility of working from home
  • Meal vouchers
  • Attractive bonuses according to the performance
  • Multisport card.
  • Daily use of foreign languages, especially English.
  • Great referral bonus
  • Interactive activities: team-building, company parties, sports, etc.
  • Opportunity to develop a career within a multinational environment
SKILLS
Effective Communication
Pc User Skills
Problem-Solving And Interpersonal Abilities
Ms Office Suite
Slovenian
English
Customer Service
Relocation Package
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