HIGHLIGHTED
Customer Service agent for Warner Bros. Discovery: Croatian
explore Prague , Czech Republic
workConcentrix
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DESCRIPTION
- Answer phone calls, e-mails, live chats, and messages on social media from customers
- Help customers with issues related to the service, troubleshoot on the customer's behalf and solve the customer's problems to the best of your ability
- Work shifts: morning 8:00-16:45, afternoon 15:15-24:00, weekends and bank holidays for extra payments
- Phone calls are inbound, no cold-calling
- Work from home upon Agreement
REQUIREMENTS
- Suitable for people without experience
- Good computer skills and good knowledge of MS Office
- Ability to quickly identify customers’ problem and needs
- Ability to set priorities and manage daily responsibilities effectively
- A client-oriented approach, patience, and strong communication skills
- Team players with the ability to also work independently
- Native Croatian and communicative level of English in both oral and written
SKILLS
ARE YOU THE PERFECT CANDIDATE?
