Live Support Specialist with English

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18

years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian

and international companies. We believe in helping people grow into their best selves, and our

ever-growing network of happy candidates and clients is what drives us forward. Let’s shape

the future together!

For one of our clients – a global tech solutions firm specializing in software development and

end-to-end digital transformation for industry leaders – Live Support Specialist with English.

Responsibilities:

*Interact with customers live on camera in real time, providing support and guidance in a professional manner;

*Deliver clear and confident on-screen communication to answer user questions and assist with common issues;

*Participate in recorded video sessions for quality assurance, training, or customer engagement;

*Represent the company’s values and tone in all live interactions;

*Follow scripts or structured guidelines where applicable, while remaining natural and personable;

*Collaborate with team leads and trainers to continuously improve performance on camera.

Qualifications:

*Excellent level in English or Turkish, or Russian (spoken and written);

* Comfortable speaking live on camera and being recorded regularly during work sessions;

* Confident, well-presented, and able to maintain a professional appearance on-screen;

* Previous experience in customer-facing roles (e.g. support, hospitality, front desk) is a plus;

* Strong interpersonal skills and the ability to engage with a live audience;

* Able to work in a structured, performance-monitored environment.

Our client offer:

*Employment contract in an established company;

*Convenient location with easy access to public transportation;

*Modern and well-equipped office building ensuring a comfortable work environment;

*Flexible shift schedules covering 24/7 operations;

*Performance-based bonuses rewarding consistency and professionalism;

*Additional compensation for night and holiday shifts, along with meal vouchers.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next

step. Kindly share your detailed resume in English when you get a chance. (and don’t forget

to include the reference number SM_).

We’ll be in touch promptly with candidates whose profiles closely match our requirements.

Your privacy is our priority—rest assured that all information is handled in full compliance

with the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).